Return Policy

Your Satisfaction is Our Priority

At OXO Packaging, our customers are our pride, and we do our best to deliver premium-quality packaging solutions at competitive rates. Since each order's requirements differ, we provide a transparent return and refund policy to support better cooperation and professional partnerships. Below, we have mentioned the details you must know to get a glance at how we make your experience with us top-notch, from design concept to finishing and beyond.

Sales Closings are Irreversible

Any order that is finalised is non-refundable and cannot be reversed due to the nature of the products and services we offer. In case there are mistakes in the order from our side, we will compensate for the order for you after validating it.

Order Cancellations

As mentioned above, the nature of the business order cancellation process involves several stages in which the order can be cancelled (applicable charges may be applied).

Cancellation Phases

Pre-Design Stage # 1: At this stage, you can cancel the order prior to it being sent to the design department. For this, you can charge the 15 % fee + 5% of the gross amount to cover payment processing, bank charges, and other department-related fees.
Design Stage # 2: For cancellation of the order at Stage 2, you’ll be charged a minimum of 20% of the gross order amount, along with the cancellation fee as compensation for the design job charges.
Printing Stage # 3: Unfortunately, we can’t guarantee you a cancellation here. We try our best. For this phase, if the order gets cancelled, we’ll retain at least 50% of the total order amount to cover the incurred expenses.
Delivery Stage # 4: The order is sent to the courier and booked for last-mile shipping. It can’t be cancelled.

Broken, Faulty, or Incomplete Order

Our policy for the products' packaging and shipping ensures utmost transparency and accuracy. In case you don’t receive the items as per the invoice or if anything is damaged, here’s how we deal with it to cater to the case.

For Re-Prints

As soon as you receive the order, you must notify OXO Packaging within 3 business days about any defect, damage, or even a missing ordered item. Once the mentioned trimline is over, the claim will not be addressed. If you want to get a replacement, you have to return 99% of the items received, bearing the costs and ensuring the returns are initiated within 10 days of the delivery date. Beyond that, no returns will be accepted unless agreed upon with us.

Damaged Packages

Before accepting the delivery, the customer is liable to inspect and check any damage to the shipment/package. In case of incomplete or broken content, you must notify the relevant shipping company to proceed further. Claims that are filed after 3 days of the original delivery date won’t be considered by OXO Packaging.

Non-returnable Charges/Fees

The charges for urgent orders demanding the minimum delivery timeline will be non-refundable due to the nature of transactions occurring for this kind of order. For these orders, the policy remains unchanged.

Transparent Printing Standards & Approval

Our order starts with your approval of the final artwork/3D mockup, including documentation. Claims on any of the agreed terms will be unacceptable, as they may follow:

Inaccurate packaging dimensions
Wrong spelling, grammar, or punctuation.
Improper die cuts, slits, or even missing folds.
Incorrect graphics orientation, placement, or font.

For the colours, we aim & guarantee perfection within 90% of the approved design tones. If you demand 100% accuracy, then you have to order a physical hardcopy of the colour booklet, bearing the additional costs. For digital proofs, we’re not liable to provide ultimate colour matching or ink density.

Reach out to us for more

Still have any queries or want some clarifications? Contact us anytime, and our expert will offer you the best consultation possible. Write to us at sales@oxopackaging.co.uk